Filed in Site Update

‘Refuge’ dedicated page

RefugeI am working to update the individual pages for the various charities that Helena supports and campaigns for. The first one to be given a ‘make-over’ is Refuge. Helena has been a supporter of the charity since the age of seventeen and is now a patron along with Sir Patrick Stewart and Dame Helen Mirren, among others. You may recall Helena fronting their Care or Control? campaign in 2010. You can view the new-and-improved page here.

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Filed in Site Update

New Layout!

We finally have a new layout design! Woo hoo! The old one has been up for so long it was getting embarrassing, but now we have a lovely, summer-themed layout! There are still a few things I need to adjust and fix, but I didn’t want to keep the site in maintenance mode for too long. Hope it wasn’t too much of an inconvenience. Enjoy!

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Filed in Site Update

Problem with email

It has come to our attention that we have a problem with our main email account (staff[at]mrs-lovett.org); we are unable to send or receive emails. We are working on resolving the problem, but in the meantime, please contact either myself or Jamie directly (change ‘staff’ to our name).

Apologies if you have sent us an email recently and we have not replied – we’re not ignoring you, we just haven’t received it!

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Filed in Gallery Update Site Update

A notice about candids

You may have noticed that the frequency of candid-photo additions has decreased in recent months – the reason for this is that myself and Jamie have been thinking about stopping candid photos on this site. After a lot of careful consideration, we have come to the decision that we will no longer be adding paparazzi photos of Helena going about her daily life. We have never been entirely comfortable with this invasion of her privacy (and that of her family) and now that her children are that bit older, we do not think it would be appropriate to continue. We have also decided to remove all of the candids from the gallery, which we will be doing this week.

We hope that you will be understand why we have come to this conclusion 🙂 But don’t worry, we will continue to cover public appearances, photoshoots etc. Edit: where appropriate, some candids may be moved to the public appearances section – for example, signing autographs at events.

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Filed in Gallery Update Site Update

Gallery Problem

There are some serious problems with the gallery at the moment, for reasons unknown. A lot of users – including myself – are getting a message to say that they are currently banned from the site. I can assure you that this is not the case, and I am working on resolving the issue.

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Filed in Site Update

Email Issues

We are experiencing difficulties with our email accounts at the moment, with 90% of all our outgoing emails being rejected. This means that we’re unable to reply to emails, and some emails that we thought had been delivered successfully were bounced back without our knowledge.

Basically, if you have not received a reply from us, we’re not ignoring you! We can try and respond to your emails in a number of ways – the chatbox for short queries, our Tumblr account, our Facebook page or in the comments of this post.

Sorry for the inconvenience, we were working to resolve this issue.

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